General Policies, Terms of Use, and AI Provisions

This document sets out the terms governing the use of the VSolo website, the rules for data processing, our approach to the use of artificial intelligence, as well as the provisions that apply when VSolo software solutions, services, plugins, forms, anti-spam systems, consent collection and consent management systems, or other VSolo solutions are used on third-party websites, in applications, on platforms, or within other external resources.

By using the VSolo website, our services, products, integrations, or solutions, you confirm that you have read this document and agree to its provisions.

1. General Provisions

1.1. This document applies to:

• the VSolo website;
• materials, services, and functionality available through the VSolo website;
• products, software solutions, integrations, forms, plugins, modules, widgets, anti-spam systems, consent collection and consent management systems, and other proprietary VSolo solutions;
• cases where such solutions are used on third-party websites, in third-party applications, services, or other external resources.

1.2. Certain products, services, or cooperation formats may also be governed by separate individual terms, agreements, technical specifications, offers, rules of use, or other documents. In the event of any inconsistency, the specific terms shall prevail unless expressly stated otherwise.

1.3. We aim to provide accurate, clear, relevant, and useful information. However, information published on the website or within our solutions does not constitute a guarantee of results, does not amount to individual advice unless expressly stated otherwise, and does not constitute an offer to enter into a contract unless expressly stated otherwise.

1.4. The use of information, materials, texts, graphics, website structure, solutions, interface elements, or any other intellectual property objects without the permission of the rights holder is prohibited, except where expressly permitted by law or expressly agreed in writing by the rights holder.

2. Privacy Policy

2.1. What data we may collect

We may collect and process the following categories of information:

• data you provide voluntarily, such as your name, phone number, email address, message content, company details, and any other information you independently submit or send to us;
• technical data, such as IP address, browser type, browser version, operating system, device type, screen resolution, browser language, time zone, referral source, and the date and time of access;
• website or service usage data, such as the pages you view, the duration of your visit, sequence of actions, button clicks, technical events, interactions with forms, errors, and other information required for analytics, security, or service improvement;
• data collected through cookies or similar technologies;
• data that may be collected when our solutions are used on third-party resources, if such solutions are integrated into a third-party website, application, or platform.

2.2. Data that may be collected when our solutions are used on third-party resources

If our solutions are used on third-party websites, within third-party applications, or in third-party services, we may process the data necessary for the proper functioning of the relevant solution, including:

• the user’s IP address;
• browser type and operating system;
• date, time, and technical access parameters;
• pages on which our solution was activated;
• data about user actions where technically necessary for the operation of the solution;
• data entered into a form or other interface where necessary to perform the function of the service;
• consent-related data, privacy preference selections, or other technical signals related to consent management;
• technical logs necessary for diagnostics, security, anti-spam protection, or to ensure proper operation of the solution.

2.3. Additional data that may be processed for anti-spam protection and security

To detect and block spam, fraudulent activity, automated abuse, bots, or malicious requests, the following data may be processed:

• the sender’s IP address;
• User-Agent data;
• HTTP headers;
• time zone;
• browser language settings;
• behavioral technical signals, such as typing rhythm, keystrokes, mouse movements, or other indicators of automated interaction, where technically implemented in a particular solution;
• hashed values of certain technical or form-related parameters;
• other technical parameters necessary to assess spam or abuse risk.

2.4. How we use data

We may use the collected data for the following purposes:

• providing, maintaining, and developing the website, services, solutions, and functionality;
• processing your inquiries, requests, messages, and submissions;
• ensuring the operation of forms, integrations, modules, and widgets;
• analytics, and improving structure, logic, quality, and usability;
• protection against spam, fraud, abuse, technical attacks, and unauthorized use;
• technical diagnostics, error monitoring, and security checks;
• compliance with legal obligations;
• protection of our legitimate interests;
• performance of a contract or steps prior to entering into a contract;
• implementation of user consent choices relating to data processing or the use of cookies.

2.5. Legal bases for processing

Depending on the situation, we may process personal data on the following legal bases:

• your consent;
• necessity for the performance of a contract or for steps prior to entering into a contract;
• compliance with our legal obligations;
• our legitimate interest, including in matters of security, analytics, abuse prevention, maintaining service functionality, improving quality, and protecting our rights.

2.6. Disclosure of data to third parties

We may disclose data to third parties only to the extent necessary for the proper operation of the website or services, including:

• hosting providers;
• technical infrastructure providers;
• providers of analytics, communication, or security services;
• providers of services related to processing requests, messages, forms, or automation;
• consultants, contractors, or partners involved in providing services and bound by confidentiality obligations;
• public authorities or other authorized persons where required by law.

If our solutions are used on a third-party resource, certain data may also be processed by the owner of that resource as a separate controller or processor in accordance with its own policies.

2.7. Data retention

We retain data no longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law, contract, technical security requirements, or a justified need to protect rights and interests.

Certain data may be retained longer where necessary:

• to ensure security;
• to maintain technical logs;
• to confirm the fact of consent;
• to resolve disputes;
• to comply with legal requirements;
• where some data is stored in third-party services over which we do not have direct technical control regarding retention periods.

2.8. Data protection

We take reasonable organizational and technical measures to protect data, including:

• the use of secure data transmission channels;
• restricted access to information;
• software updates;
• access control for services and servers;
• measures designed to prevent unauthorized access, loss, alteration, or destruction of information.

At the same time, no method of data transmission over the internet or method of electronic storage can guarantee absolute security.

2.9. User rights

You may have the right to:

• access your personal data;
• request correction of inaccurate or incomplete data;
• request deletion of data where provided for by law;
• request restriction of processing;
• object to processing where permitted by law;
• withdraw consent where processing is based on consent;
• lodge a complaint with the competent authority if you believe your rights have been violated.

2.10. Children’s data

Our services and solutions are not specifically intended for children unless expressly stated otherwise. We do not knowingly collect children’s personal data without proper legal grounds or, where required, without the consent of a parent or legal guardian. If we become aware that such data has been obtained improperly, we will take steps to delete it or restrict its processing.

3. Cookies and Similar Technologies

3.1. What cookies are

Cookies are small text files or similar technologies that may be stored on your device in order to ensure the operation of the website, remember preferences, enable analytics, support security, and serve other technical or functional purposes.

3.2. Types of cookies that may be used

We may use:

• strictly necessary cookies, without which the website or certain functions cannot operate properly;
• functional cookies to remember your preferences;
• analytics cookies to understand how the website or a solution is used;
• security cookies or similar mechanisms to protect against abuse;
• cookies or technical signals related to consent management;
• advertising or marketing cookies, where such cookies are used within a particular website configuration or integration.

3.3. Managing cookies

You can manage the use of cookies through your browser settings and, in certain cases, through a cookie banner or consent management interface, if implemented. Blocking certain cookies may affect the functionality of specific website or service features.

4. Artificial Intelligence (AI) Policy

4.1. General approach

We may use artificial intelligence tools for supporting or separate workflows, including for:

• analyzing large volumes of information;
• finding additional sources;
• checking the structure or logic of materials;
• generating drafts;
• preparing technical wording options;
• automating certain stages of work with content, messages, or interactions.

4.2. Our core principles

1. Expert judgment, responsibility, and final editorial logic remain with a human, unless expressly stated otherwise.
2. We do not regard AI as a full substitute for professional judgment where competent assessment, fact-checking, legal, technical, editorial, or managerial responsibility is required.
3. Materials created fully or partially using AI may be reviewed, edited, clarified, or refined by a human.
4. We may label materials created or substantially modified using AI in any manner we consider appropriate for the relevant project, including a textual note, label, stylistic marker, indicator, or another clear method.
5. If a user interacts with an AI interface, AI element, or automated AI-driven solution, we may inform the user of this directly or indirectly within the interface, service description, or accompanying documentation.

4.3. Limitations of AI

We do not guarantee that content or responses generated with the help of AI will always be error-free, complete, up to date, or suitable for your specific situation without additional review. Users should exercise sound judgment and, where appropriate, seek professional advice.

4.4. Data and AI

Where AI tools are used in our processes, we seek not to transfer excessive personal data and not to use AI in any manner that would conflict with our confidentiality obligations, contractual commitments, or applicable law. At the same time, users should refrain from submitting sensitive, confidential, or excessive information through forms, services, or interfaces unless it is objectively necessary.

5. Terms of Use for the VSolo Website, Services, and Solutions

5.1. General conditions of use

By using the website, services, products, software solutions, integrations, or other VSolo tools, you agree to:

• use them in good faith and for their intended purpose;
• not use them for unlawful, fraudulent, harmful, or discriminatory activities;
• not attempt to circumvent technical restrictions, hack the system, gain unauthorized access, or interfere with the functioning of the services;
• not use our solutions to distribute spam, malicious code, false data, or any other unwanted activity;
• not infringe intellectual property rights, privacy rights, or any other rights of third parties.

5.2. Right to restrict or terminate access

We may, without prior notice, restrict, suspend, or terminate access to the website, services, products, or specific functionality if:

• there is reason to believe these terms have been violated;
• there is a technical, security-related, or legal necessity;
• access is being misused;
• continued provision of access has become impossible or impractical.

5.3. License to use

Unless expressly stated otherwise, we grant the user a limited, non-exclusive, revocable, and non-transferable right to use the website, services, or solutions solely within their intended purpose and in accordance with these terms.

The user may not:

• copy, sell, rent, sublicense, or distribute our solutions without permission;
• decompile, disassemble, or attempt to obtain the source code except where expressly permitted by law;
• remove notices of authorship, restrictions, or ownership.

5.4. Intellectual property

All rights to texts, structure, design, graphics, solution logic, modules, plugins, code, databases, documentation, brand elements, and other objects displayed on the website or used within VSolo services belong to VSolo or are used on lawful grounds.

5.5. No warranties

The website, services, software solutions, plugins, modules, integrations, and other products may be provided on an “as is” and “as available” basis. We do not guarantee:

• uninterrupted or error-free operation;
• full compatibility with any third-party software;
• the absence of failures, delays, or data loss;
• the achievement of any particular commercial, technical, legal, or other result.

5.6. Limitation of liability

To the extent permitted by law, we shall not be liable for:

• indirect, incidental, special, or consequential damages;
• loss of profit, data, reputation, customers, or opportunities;
• acts or omissions of third parties;
• the consequences of using or being unable to use the website, services, or integrations;
• the consequences of using our solutions on third-party resources where such consequences are caused by the configuration, policies, errors, acts, or omissions of the owner of the third-party resource or its contractors.

6. Special Provisions for Third-Party Resources and Their Owners

6.1. Where our solutions are used on a third-party resource

If the owner of a third-party website, application, platform, or other resource uses our solutions, that owner bears independent responsibility for:

• the lawfulness of using such solution;
• properly informing their users;
• having the necessary privacy policies, cookie policies, consent banners, agreements, notices, and legal bases in place;
• correct integration setup;
• the lawful collection, transfer, and processing of personal data on their resource;
• compliance with the local laws applicable to them.

6.2. Allocation of responsibility

We are not responsible for the content, lawfulness, security, accuracy, or manner of operation of any third-party resource, even where our solution is installed or used on it.

The owner of the third-party resource must independently assess whether the use of our solution is appropriate for its jurisdiction, business processes, categories of data, contractual obligations, and regulatory requirements.

6.3. Data of end users of a third-party resource

If an end user interacts with our solution on a third-party resource, some data may be processed by:

• the owner of the third-party resource;
• us, as the provider of the relevant solution;
• certain technical providers, where necessary for the operation of the infrastructure.

In such cases, the scope of roles and responsibilities depends on the specific integration model, settings, agreements, and the actual flow of data.

6.4. Consent systems, anti-spam solutions, and other technical tools

VSolo consent collection and consent management systems, anti-spam solutions, forms, scripts, modules, and other technical tools may:

• collect or record technical signals associated with user actions;
• store the fact of consent or refusal;
• use behavioral, technical, or service parameters to ensure security or functionality;
• interact with third-party services where necessary to perform the function of the solution.

The owner of the third-party resource must ensure that such use is properly reflected in its legal documentation.

7. Communication, Requests, and Notices

If you wish to:

• obtain information regarding the processing of your data;
• ask a question about the operation of our services;
• report an error, abuse, or a potential violation;
• submit a request regarding your rights;
• clarify legal or technical aspects of using our solutions,

please use the contact details provided on the VSolo website’s “Contact” page.

8. Updates to This Document

We may amend, supplement, or update this document at any time where necessary in order to:

• align the text with changes in services or website structure;
• reflect new technical solutions;
• clarify legal wording;
• comply with legal requirements;
• improve transparency for users.

The updated version shall become effective upon publication on the website unless expressly stated otherwise.

9. Governing Law

Unless otherwise required by mandatory law, this document and any relations arising in connection with the use of the website, services, products, or VSolo solutions shall be governed by the laws of Ukraine.

10. Final Provisions

10.1. If any provision of this document is found to be invalid or unenforceable, this shall not affect the validity of the remaining provisions.

10.2. Any failure on our part to enforce a provision of this document shall not constitute a waiver of the corresponding right.

10.3. This document is a general public description of our approaches and rules. Certain projects, services, integrations, or contractual relationships may be subject to additional or specific terms.